Thematic area: Digital and Infrastructure. Sector: Responsible Digitalisation

Strengthening the innovation network in the Public Sector-Public Services Transformation Journey

Partners:    Ministry of Planning, Developement and Management  /    Joint Research Centre.  

Year: 2017

Project Overview:

This project involves a partnership with the European Union to gather experiences related to the transformation and digitisation of public services with a view to helping enhance institutionalisation of the Brazilian Public Sector Innovation Network (InovaGov), supporting deployment of the Digital Citizen Platform and strengthening cooperation between Brazil and the EU for the successful digitisation of public services.

As part of the project activities, a senior European expert prepared a study on experiences related to broad-based provision of digital public services and best practices in streamlining and improving public services, as well as tools to facilitate direct and active consultation and involvement of end users in the various stages of project design and implementation. In addition, three Brazilian public servants attended a technical mission to France and the United Kingdom to learn about relevant experiences. Three European speakers attended the 3rd Innovation Week in Brazil in order to share European best practices in the transformation of public services from the users’ perspectives.

This helped strengthen the Brazil-EU partnership not only by expanding the interaction between representatives from the participating countries working in this domain, but also by developing materials that could be useful for both sides and by establishing a direct line of communication for the exchange of materials, insights, inputs, and methodologies. The project is expected to generate a proposed intervention that suits the Brazilian context and encompasses the country’s Public Sector Innovation Network and innovation laboratories.

Annexes:

News:

• Interview: Ana Neves. Citizens demand better digital communication channels, faster services and more transparency
• Interview: Ana Neves. Citizens demand better digital communication channels, faster services and more transparency
• Interview: Andy Beale. Software is conquering the world
• Interview: Andy Beale. Software is conquering the world
• The Third Innovation Week in Public Management will discuss the scenarios of digital transformation currently happening in Brazil and the rest of the world
• The Third Innovation Week ends with an exchange of experiences between Brazilians and their foreign counterparts
• Interview: Luis Felipe Salin Monteiro. New technologies can contribute to humanizing the state and the contemporary relations